You are here

Eastbourne & District Mencap - Arundel Road Good

Inspection Summary


Overall summary & rating

Good

Updated 18 December 2020

About the service

Eastbourne & District Mencap – Arundel Road is a residential care home that accommodates up to nine people with learning disabilities, autism and associated physical and sensory needs. At the time of the inspection there were nine people living at the home.

People’s experience of using this service and what we found

Risks to people were assessed and safely managed by staff. This included individual risks to their health and wellbeing. Guidance in place for staff was clear and staff knew how to support people to avoid harm from risks whilst maintaining their independence. One relative told us, “I really like that they have been able to balance quality of life with keeping people safe.”

Medicines were managed safely. Each person’s medicines were given by their own designated staff member who was supporting them throughout the day. Some people required epilepsy medicines to help them whilst having a seizure. Each person’s guidance around this medicine was clear and staff knew exactly what should be given at what point to protect the person.

There were clear infection, prevention and control (IPC) procedures to keep people safe. People and staff’s individual risks relating to COVID-19 were assessed and measures put into place to reduce the risk of infection. The registered manager told us about the importance of following infection control procedures whilst trying to maintain a homely environment.

There were systems in place to monitor the service and the provider strived to continuously develop to achieve good outcomes for people. The culture of the service focused on what people could achieve, and staff told us the registered manager provided a pro-active lead in supporting people to reach their goals and achieve new things.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the guidance CQC follows to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.

Right support:

• Model of care and setting maximises people’s choice, control and Independence.

People living at the home had been supported to personalise their bedrooms and choose the colour of their walls, their furniture and items from home. There were no signs outside the home identifying it as a care home. People were supported to move freely around the home and there was a ‘safe’ kitchen for people to use as and when they chose to. The registered manager had made changes to the environment to encourage people living there to get involved in the daily running of the home. For example, the full length gate had been removed from the main kitchen door and people were able to sit in the room with staff and be involved in the preparation of food.

Right care:

• Care is person-centred and promotes people’s dignity, privacy and human rights.

People were supported by the same staff member throughout the day. This meant that people received continuous and focused support that promoted person-centred care. Activities at the home were designed around each individual and achievements were celebrated.

Right culture:

• Ethos, values, attitudes and behaviours of leaders and care staff ensure people

using services lead confident, inclusive and empowered lives.

We heard multiple accounts from staff and relatives about how the values of the service had improved and leadership of the service had led the way for people to be supported to live more empowered lives. Relatives of people were very positive about the changes the registered manager had made to the service and to people’s individual lives.

For more details, please see the full report which

Inspection areas

Safe

Good

Updated 18 December 2020

At our last inspection we rated this key question good. We have not reviewed the rating at this inspection. This is because we only looked at the parts of this key question we had specific concerns about.

Effective

Good

Updated 18 December 2020

Caring

Good

Updated 18 December 2020

Responsive

Good

Updated 18 December 2020

Well-led

Good

Updated 18 December 2020

At our last inspection we rated this key question good. We have not reviewed the rating at this inspection. This is because we only looked at the parts of this key question we had specific concerns about.