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Shenehom Housing Association Good

Inspection Summary


Overall summary & rating

Good

Updated 12 January 2018

We carried out an unannounced inspection of Shenehom on 17 November 2017. Shenehom provides accommodation and support for up to 13 adults with mental health needs. At the time of our inspection there were 12 people living in the home.

At the last inspection in September 2015 the service was rated Good. At this inspection we found the home remained Good and demonstrated that they continued to meet the regulations and fundamental standards.

The home had a manager in post who was in the process of applying for registration by the Care Quality Commission (CQC). A registered manager is a person who has registered with the CQC to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People using the service at Shenehom were positive about the care and support provided. They told us that staff treated them in a kind and caring manner and felt their needs were being met.

Staff had continued to receive training and support which enabled them to carry out their role effectively. Staff were confident in their ability to raise concerns, were satisfied that their views were listened to and that their practice was supported through supervision.

People continued to have their health needs met, and their prescribed medicines were stored securely and managed safely. People received their medicines as prescribed. Records of medicines were accurate and well managed.

People continued to be protected against the risk of harm, abuse and identified risks. The service had embedded systems and process in place that gave staff clear guidance on how to mitigate identified risks. Staff knew how to identify, report and escalate suspected abuse. Staff received safeguarding and whistleblowing training.

People were supported by sufficient numbers of staff to keep them safe. Rotas were flexible to ensure people’s changing needs were reflected in staffing levels.

People were protected against the risk of cross contamination because the service had implemented systems and processes to ensure infection control was managed safely. People’s dietary needs and requirements were met. People continued to be supported to make healthy choices and were given access to a wide range of healthcare professionals.

People were supported to have maximum choice and control over their lives and staff supported them in the least restrictive way possible. Staff had an adequate understanding of the Mental Capacity Act 2005 and Deprivation of Liberty Safeguards.

The service ensured people’s needs were being met by the design and adaption of the premises. Changes to the environment were done in consultation with people as far as practicably possible.

People continued to be treated with compassion and kindness and to receive person-centred care. People had their right to privacy and dignity maintained. Staff supported people to be involved in decisions about their care and support and people were given information in a manner they understood to enable them to make decisions.

People were able to raise their concerns and complaints and the home had systems in place to ensure that people who found it difficult to speak up, had the opportunity to make their views known. People views about the service continued to be sought through regular house meetings and keyworker meetings with individuals. This enabled the home to act on any issues in a timely manner.

The service continued to be well led, with policies and procedures suited to the needs of people, regular communication between staff and people living in the home and secure maintenance of records and information.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 12 January 2018

The service remains Good.

Effective

Good

Updated 12 January 2018

The service remains Good.

Caring

Good

Updated 12 January 2018

The service remains Good.

Responsive

Good

Updated 12 January 2018

The service remains Good.

Well-led

Good

Updated 12 January 2018

The service remains Good.