The Care Quality Commission
  • Care Home
  • Care home

Archived: Ashlands Nursing Home

Turnpike, Newchurch, Rossendale, Lancashire, BB4 9DU (01706) 217979

Provided and run by:
Mrs A M Marriott

All Inspections

8 January 2014

During a routine inspection

We spoke with eight people living in the home (residents) and two relatives. They told us they were very satisfied with the care provided at Ashlands. Three people also told us they were involved in the planning of their care, and had consented and agreed to the written information in their care plans. One person said, "They know what I need and what I like to do". A relative said, "I feel involved in everything". We saw people had signed their care plans to indicate their agreement.

People praised the care in the home. Comments included, "Everything's still good; the same as last year", "She (a carer) makes me feel good", "They look after me so well; it's my home" and "It's very good here; no complaints". We saw the written information about people's care needs was detailed and up to date.

Residents we spoke with liked the food served and felt there was sufficient variety and choices and which met individual needs. We saw there were procedures in place to protect people from malnutrition and also procedures to ensure they received their medication correctly.

We saw there were good systems of staff support. The manager and other senior staff undertook supervision and appraisals with the care staff. The member of staff we spoke with confirmed there was good staff supervision and support and good training opportunities.

Ashlands had effective systems to monitor the quality of services provided and which involved asking the residents and visitors for their views.

28 November 2012

During a routine inspection

We spoke with six people living in the home (residents) and two relatives. They told us they were very satisfied with the care and services at Ashlands. People living in the home told us they had sufficient choices in their daily routines, such as getting up and going to bed and whether or not to stay in their rooms. They felt there was a good choice of meals. People felt most staff treated them with care and respect. One person said, "The staff are excellent and treat you as if you are their mother".

Two people told us they felt the care at Ashlands was the best in the area. One person said, "It's marvellous here, it really is; I'm very happy". Another person told us, "It's as much like your own home as it can be" and "Most staff are excellent". One relative said, "It's lovely in here; they're really well looked after".

People also felt there was a good variety of activities, such as social events and quizzes. One person said, "Christmas is brilliant here; there's something going on every day". We were told relatives and other visitors were always made very welcome at all times, including at the social events. Relatives thought communication between them and the staff in the home was very good, and saw the senior staff as being accessible and approachable.

Staff told us they were happy working in the home, and that the manager and other senior staff were supportive and caring. They felt there were good training and development opportunities.

13 October 2011

During a routine inspection

People living in the home, and the visiting relatives we spoke with, told us that they were very satisfied with all the care and services at Ashlands. They told us they had chosen Ashlands because it had such a good reputation in the area, and that the manager had been to see them and assessed their needs before a definate decision was made that the home was the right place for them.

People said the home was "brilliant", "We are very well looked after" and it's "Wonderful here". People also felt there was a good variety of activities, such as musical events, quizzes and crafts. One person said, "There are things going on, we don't just sit and watch telly all day". Residents also praised the food served. One said the, "The food is excellent". Another said, "The food is very good and there is enough choice".

Relatives thought that communication between them and staff in the home was good and saw the senior staff as being accessible and approachable. Relatives and other visitors were welcome in the home at any reasonable time and were invited to take part in activities and events.

Staff told us that they were happy working in the home, that the staff team did not change much and that the senior staff were supportive and approachable.

Residents and staff told us they felt sufficiently involved in the running and development of the home. In order to find out their views meetings were held, quality survey questionnaires were undertaken and informal discussions took place.