Updated 18 May 2022
Medical Express Clinic provides consultations with independent doctors from premises located at 117a Harley Street, London, W1G 6AT. The service provides consultations with independent doctors, blood tests and a variety health screening services.
This fee-paying service provides the above range of health services to children and adults.
The service is registered with the Care Quality Commission to undertake the regulated activities for the provision of surgical procedures, family planning, diagnostic and screening procedures and the treatment of disease, disorder or injury.
The service is located is a two-storey building with the entrance on the ground floor which allows for easy access for those with mobility issues. On this floor, there is a clinical consultation room, along with the service manager’s office and the patient waiting room. There is a second consultation room on the first floor.
The registered manager of the service is the lead GP consultant. Consultations are undertaken by the lead GP along with three other GP consultants who are all registered with the General Medical Council (GMC). Other staff working at the service include healthcare assistants (who also undertake administrative duties) and a service manager.
Appointments are available as follows: -
- 9am – 6pm Monday, Tuesday, Wednesday, Thursday and Friday
- 10am – 2pm Saturday and Sunday
How we inspected this service
Throughout the pandemic CQC has continued to regulate and respond to risk. However, considering the circumstances arising as a result of the pandemic, and in order to reduce risk, we have conducted our inspections differently.
This inspection was carried out in a way which enabled us to spend a minimum amount of time on site. This was with consent from the service and in line with all data protection and information governance requirements.
During our inspection we:-
- Looked at the systems in place relating to safety and governance of the service.
- Viewed key policies and procedures
- Conducted interviews with staff
- Reviewed clinical records
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
- Is it safe?
- Is it effective?
- Is it caring?
- Is it responsive to people’s needs?
- Is it well-led?
These questions therefore formed the framework for the areas we looked at during the inspection.