Archived: Poppy Lodge

At the time of our visit there were five people living at Poppy Lodge. The provider did not know that we were going to visit. Not everyone living in the home was able to tell us what their experiences of care at the home were. To get an understanding of people's experiences we observed the interactions between them and the staff supporting them. We spoke to two people living in the home, two people currently overseeing the service and four members of staff.

During our visit we saw that the interactions between staff and the people living in the home were good. The two people we spoke with told us that they were happy at the home. One person told us that they were enjoying their evening meal. This showed that people were comfortable in the presence of staff.

We saw that people living in the home had a variety of things to do during the day. Some people attended daycentres and others attended colleges. Other activities people took part in included shopping and going out to local parks. One person told us they had been shopping for new slippers. This showed that people had meaningful activities during the day.

People's needs were not always monitored and actions were not taken to ensure that they were kept safe. For example, some people's behaviours and weights were not being monitored so that triggers could be identified and referrals made to the appropriate professionals as these may be an indicator of poor health. This meant that people were not always kept safe from harm.