Agape Care Agency Limited Also known as Agape Care Agency

Agape Care Agency Limited is a domiciliary care agency providing personal care to adults in their homes. At the time of our inspection there were 4 people using the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

Assessments were in place to identify risks that impacted on people’s lives and well-being. We found risk management plans did not always provide staff with detailed guidance on how to support people safely to reduce those risks.

The registered manager did not always effectively review and monitor the service and care workers to ensure people received care and support that was of a good standard. Infection prevention and control practices did not consider national guidance to reduce the risks of infection.

People were not always supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service did not support this practice.

People had care assessments that identified their care and support needs but these were not always person centred. The registered manager did not fully understand the requirements of Accessible Information Standard guidance.

Medicines were managed safely and staff were trained to administer medicines. Staff maintained medicine administration records and these were reviewed and checked for accuracy.

Staff were recruited following safe processes and enough staff were available to meet people’s assessed care and support needs. Staff understood abuse, had completed safeguarding training and knew how to report concerns. Staff had ongoing training to help them in their jobs.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 14 October 2021, and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Enforcement and Recommendations

We have identified breaches in relation to safe care and treatment and quality monitoring at this inspection. We made a recommendation about person centred care planning, infection prevention, mental capacity and the Accessible Information Standard.

Please see the action we have told the provider to take at the end of this report.

Follow up

We will request an action plan from the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will continue to monitor information we receive about the service, which will help inform when we next inspect.