Miracle Care Centre NLHC

Miracle Care Centre is a domiciliary care service providing personal care to people living in their own homes in Northumberland. At the time of this inspection, 10 people were using the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People told us they were happy with the service provided to them and they were cared for by staff who were caring, kind and considerate.

People felt safe using the service and procedures were in place to protect people from the risk of abuse. People told us staff supported them well with the administration of their medicines. We have made a recommendation to enhance this process.

Safe infection control measures were followed by staff and there was enough PPE available to support this.

Staffing levels had been difficult at times due to the COVID-19 pandemic, but things had settled. Consistent staff were in place now with no agency being used. There was an ongoing recruitment process in place with the provider carrying out suitable employment checks.

Staff had received training and were supported fully by the management team.

People were supported to have maximum choice and control of their lives and staff assisted them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People reported a well-run service and said they would recommend it to others.

The provider had systems to measure the quality of the service. We have made a recommendation in connection with this to enhance this process.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 7 February 2020 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re inspection programme. If we receive any concerning information we may inspect sooner.