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Kings Lodge Nursing Home Good

All reports

Inspection report

Date of Inspection: 4 February 2013
Date of Publication: 21 February 2013
Inspection Report published 21 February 2013 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 4 February 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People’s privacy, dignity and independence were respected.

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care

Reasons for our judgement

People expressed their views and were involved in making decisions about their care and treatment. The people that we spoke with told us that they felt that they were listened to and were able to take part in decisions about their care and treatment. One person said, "We get offered choices, and we are free to do whatever we want to do".

The manager told us of ways people were supported to make choices. These included holding resident's meetings in order that people could discuss options relating to the service they received. We were shown the minutes from these meetings and saw that where people had made suggestions that they felt would improve the service these were acted on.

People who use the service were given appropriate information and support regarding their care or treatment. We looked at the care records of six people. All included an assessment of their abilities and needs that had been completed before they moved into the service. People that we spoke with confirmed that they had been given information about the service and understood how their needs would be catered for before they had moved in.

All of the care records that we looked at where detailed and had peoples personal preferences recorded. This included information on clothes that the person preferred to wear, and whether they liked to wear things such as jewellery and perfume. The records also showed whether the person had a preference for male or female staff to deliver their care needs.

People were supported in promoting their independence and community involvement. The home had an activity coordinator and 2 activities assistants on duty on the day of our visit. An activity programme was on display at the service that informed people of forthcoming events. These included games to aid memory, musical events, indoor bowling, and crafts. The home had one room which had been decorated and set up to resemble the inside of a public house named 'The Kings Head'. There were notices around the home encouraging residents to come and enjoy a drink in the 'Kings Head' and to bring their family and friends with them. People that we spoke with confirmed that a range of activities were provided for their enjoyment.

People's diversity, values and human rights were respected. The five people we talked with said that their wishes were respected and their privacy promoted by staff. For example, one person told us, "Staff are kind and polite". During our visit we spent time observing how people were cared for and supported. Staff were seen knocking on bedroom doors before entering and talking to people in a polite manner.