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We are carrying out a review of quality at The Hall Residential Home. We will publish a report when our review is complete. Find out more about our inspection reports.

Inspection Summary


Overall summary & rating

Good

Updated 26 April 2017

The Hall Residential Home is registered to provide accommodation and care to a maximum of 47 older people or people who may be living with dementia. The Hall Residential Home is situated in the village of Thornton Le Dale, close to village amenities. It is a large Grade II listed building with it's own grounds. The service provides residential support to people, and all bedrooms have en-suite bathrooms. There is on-site car parking for visitors and staff and disabled access into the building. There were 40 people who used the service at the time of this inspection, 23 people were living with dementia.

At the last inspection in October 2014, the service was rated ‘Good’. At this inspection, we found the service remained ‘Good’.

People told us they felt safe and were well cared for. The registered provider followed robust recruitment checks, to employ suitable staff, and there continued to be sufficient staff employed to assist people in a timely way. People’s medicines were managed safely.

Staff had continued to receive appropriate training to give them the knowledge and skills they required to carry out their roles. This included training on the administration of medicines and on how to protect people from the risk of harm. Staff received regular supervision to support them to fulfil their roles effectively, and had yearly appraisals to monitor their work performance.

People were supported to have choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice.

People said they enjoyed good food. People's health needs were identified and staff worked with other professionals, to ensure these needs were met.

Staff were kind, caring, compassionate and patient. They respected people’s privacy and dignity and encouraged them to be as independent as possible. Health and social care professionals spoke positively about the quality of care provided.

Staff were knowledgeable about people’s individual care needs and care plans were person-centred and detailed. There was a range of social activities offered including meals to celebrate special events and festive holidays. Spiritual needs were met through in-house services and one-to-one pastoral care when requested.

People told us the service was well managed and organised. The registered manager assessed and monitored the quality of care provided to people. People and staff were asked for their views and their suggestions were used to continuously improve the service.

The service met all relevant fundamental standards we inspect against.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 26 April 2017

The service remains Good.

Effective

Good

Updated 26 April 2017

The service remains Good.

Caring

Good

Updated 26 April 2017

The service remains Good.

Responsive

Good

Updated 26 April 2017

The service remains Good.

Well-led

Good

Updated 26 April 2017

The service remains Good.