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Inspection Summary


Overall summary & rating

Good

Updated 19 January 2019

We carried out an unannounced comprehensive inspection of this home in October 2017 and rated the home Good.

On 29 November 2018 we carried out an unannounced focussed inspection, prompted in part by a notification and a safeguarding concern. The information shared with the CQC indicated potential concerns about the management of risks to people.

Normanton Lodge is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Normanton Lodge accommodates up to 26 people in one adapted building. At the time of inspection, there were 25 older people living at the home, some of whom were living with dementia.

The home is situated in Bognor Regis, West Sussex. Accommodation was provided over two floors with a lift for people to use when accessing the upper floor. There were assisted bathrooms on each floor, a dining room and one lounge area on the ground and first floor.

The manager was new in post and registered with the Care Quality Commission in November 2018 and was supported by a deputy manager, who had been the previous registered manager for over 20 years. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

At this inspection we found that Normanton Lodge continued to have effective processes and systems in place to keep people safe and the home was well-led.

The home continued to have robust safeguarding systems, policies and procedures to protect people from abuse. Local safeguarding procedures were followed to respond to safeguarding concerns promptly.

Risks to people continued to be assessed to keep people safe. There were sufficient numbers of staff to support people and meet their needs safely. One person told us, “Yes, there are enough staff and I do get help quickly.”

Risks associated with the environment and equipment had been identified and managed well. Emergency procedures were in place in the event of fire and people knew what to do, as did the staff.

Medicines were managed safely and in accordance with current regulations and guidance. There were systems in place to ensure that medicines had been stored, administered, audited and reviewed appropriately.

Normanton Lodge continued to promote a positive culture that was person-centred, open, inclusive and empowered people to live healthy active lives. One person told us, “They do seem well trained, because they just get on with their jobs. I think it’s just like a family in here and they are very kind to me.”

The registered manager and provider actively involved staff in opportunities to continuously learn and improve the quality of the service, taking on board feedback from people and relatives.

Inspection areas

Safe

Good

Updated 19 January 2019

The service remains Good.

Effective

Good

Updated 18 November 2017

The service remained effective

Caring

Good

Updated 18 November 2017

The service remained caring.

Responsive

Good

Updated 18 November 2017

The service remains responsive.

Well-led

Good

Updated 19 January 2019

The service remains Good.