Last updated 4 August 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 28 June 2017. The provider was given 48 hours’ notice because the location provides a domiciliary care service and we needed to be sure that the registered manager was present. The inspection was carried out by one inspector and one expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service. The expert by experience contacted people that used the service to gain their views of the care they received.

Before the inspection we looked at information that we had received about the service and formal notifications that the service had sent to the CQC. We looked at six care records and risk assessments, seven staff files and other paperwork related to the management of the service including, medicines records, staff training, quality assurance and rota systems. We spoke with six people who used the service, six staff and one person’s relative.