Broadmead Rest Home

Updated 27 July 2026

Date of Assessment: 18 to 25 August 2026. The service is a care home providing support to older people, including people living with dementia and those with mental health needs.

There were enough staff available to meet people’s needs. Staff demonstrated a good understanding of people’s needs and how to meet them. Staff received training relevant to their role and the manager monitored training to ensure refresher courses were completed. The provider had effective systems to ensure medicines were managed safely and people received the medicines they were prescribed.

People and relatives were involved in assessments of their needs. Assessments considered people’s communication, personal and health care needs. Care was based on latest evidence and good practice. People had enough to eat and drink to stay healthy. Staff worked with other agencies involved in people’s care for the best outcomes and smooth transitions when moving between services.

Staff made sure people understood their care and treatment to enable them to give informed consent. Staff took decisions in people’s best interests in line with the principles of the Mental Capacity Act where they did not have capacity to consent. The service was clean, and staff followed infection prevention and control measures.

People were treated with kindness and compassion. Staff protected people’s privacy and dignity. They treated people as individuals and supported their preferences. People had choice in their care and were encouraged to maintain relationships with relatives and friends. Staff responded to people in a timely way.

People and their relatives were involved in decisions about their care. Staff provided information in ways people could understand. People knew how to give feedback and were confident the provider took it seriously and acted on it. People were supported to plan for their future, including identifying needs about end-of-life care.

The provider had systems to assess how the service was operating and to plan improvements where needed. Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, and supported staff to develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment.

Updated 27 July 2026

Some people could not directly tell us about their experiences. We spent time at the service and used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

People and relatives were positive about the quality of their care and said they liked living at the service. They felt safe, were involved in planning their care and understood their rights. People said they received good care from knowledgeable staff who treated them as individuals. Comments included, “Absolutely safe in my opinion. The way that they treat [person] when I am here, even when they don’t think I am looking, I can see how well they care for them” and “I do feel safe because when I come down here in the morning, I know there will always be someone about, and if I ask for anything then someone can always see and help.”

People and relatives said there were enough staff to meet their needs and respond promptly. Comments included, “I think they all cope very well. I don’t see any delays when they attend to residents. I have no trouble in being let in promptly when I visit.”

People and relatives described how staff treated them kindly and made sure personal care was done sensitively, preserving their privacy and dignity. We observed staff were caring and maintained people’s privacy and dignity. People and relatives said the service provided interesting activities they enjoyed. We observed people participating in group and individual activities, with staff supporting people where needed.

People said they liked the food choices available. We observed staff supporting people to choose what meal they would like and offering alternatives where needed.

People felt able to complain and were confident, if they did complain, action would be taken, and improvements would be made.

People and relatives felt the home was well run, by a competent and knowledgeable management team.