Updated 22 March 2019
The inspection:
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
The inspection took place on 29 January and was carried out by two inspectors.
Service and service type:
Hall Bank Mews is a care home. People in care homes receive accommodation and nursing or personal care. CQC regulates both the premises and the care provided and both were looked at during this inspection.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
This inspection was unannounced.
What we did:
Before the inspection we looked at the information we held about the service. We reviewed the Provider Information Return (PIR). Providers are required to send us key information about their service such as what they do well and any improvements they plan to make. We reviewed notifications about events that had happened at the service, which the provider is required to send to us by law such serious injuries, deaths and safeguardings. This information helps us plan our inspections.
As part of the inspection, we spoke with one person who used the service. We spoke with two relatives, three members of care staff and the registered manager. We observed the support that people received in the communal areas to assess how they were supported by staff.
We looked at one care file and saw records that related to the management of the service such as audits and incident and accident records. We also looked at the way medicines were stored and managed.