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Inspection Summary


Overall summary & rating

Good

Updated 22 March 2019

About the service: Hall bank Mews is a care home that provides accommodation with personal care for up to 10 people. At the time of our inspection, there were 9 people using the service. The home is set out over two floors and split into three different living areas referred to as house one, two and three. Each area has their own dining room and communal area.

People’s experience of using this service:

People were well cared for by staff who were kind and caring. Staff knew people well and they promoted person-centred care.

People were given choice about the way their care was delivered and staff encouraged people to be as independent as possible.

Staff were suitably trained and protected people from the risk of harm and abuse. People’s specific health conditions were managed well.

People and their relatives were involved in the planning of their care which meant people received care that was individualised.

There was an inclusive culture within the service and people told us that the registered manager was approachable.

The service met the characteristics of Good in all areas; more information is in the full report

Rating at last inspection:

Good (Report published 18 August 2016)

Why we inspected:

This was a planned inspection based on the date and the rating of the last inspection.

Follow up:

We will continue to monitor the service through the information we receive.

Inspection areas

Safe

Good

Updated 22 March 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 22 March 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 22 March 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 22 March 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 22 March 2019

The service was well-led

Details are in our Well-Led findings below.