28 January 2014
During a routine inspection
The care records we looked at included detailed information on how people's needs were to be met by staff. Staff told us people enjoyed their independence and enjoyed going out.
Staff knew people well and they were able to tell us about their specific needs. We saw that there were respectful and caring interactions between members of staff and people living in the home. Staff listened to people and provided care and support in ways that met their needs and took into account their individual preferences.
The service co-operated with other agencies, such as community health services and the NHS, to ensure people received continuity of care and support when they needed to access other services.
Staff were trained and well supported by the manager so that they could carry out their caring responsibilities effectively.
We found that the provider had systems in place to monitor and respond to any complaints received by the home.