3 October 2012
During a routine inspection
There were systems in place to ensure that suitable staff were recruited. Staff received training and information at induction prior to employment and annually that enabled them to meet the needs of people. This included an understanding of consent and infection control. Staff in hospital placements were required to follow the hospital policies, procedures and protocols. When working in people's homes, staff carried out risk assessments and care was planned so that people's needs were met.
There were complaint systems in place. Management staff reviewed comments and complaints both from individuals and from the hospitals where staff were placed. We saw that required actions following complaints had been undertaken.