We carried out a review of the data available to us about Kings Park Care Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Kings Park Care Home, you can give feedback on this service.
Kings Park Care Home is a residential care home providing accommodation and personal care to up to 68 people. The service provides support to older people. At the time of our inspection there were 35 people using the service. Kings Park is a modern purpose-built building providing adapted accommodation that has been designed to meet the needs of older people. One area of the home specialises in providing care to people living with a dementia.
People’s experience of using this service and what we found
People and their families described the care as safe. Staff had completed safeguarding training and understood their role in identifying and reporting any concerns of abuse or poor practice. People had their risks assessed, monitored and regularly reviewed. Staff had been recruited safely and staffing levels met the needs of people. Medicines were administered safely by trained staff. Infection, prevention and control measures were in line with current best practice guidance.
People were cared for by staff that had completed an induction and had on-going support and training that enabled them to carry out their roles effectively. People had their eating and drinking needs met. People had access to healthcare for both planned and emergency care. Community health services were accessed including opticians and chiropodists. The building was purpose built and provided facilities that met the physical, sensory and social needs of people.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
We have made a recommendation about the Mental Capacity Act.
People and their families spoke positively about the staff team describing them as friendly, kind and caring. Staff knew people well and had a good understanding of people’s communication needs. Interactions between staff and people were respectful and people told us they had their dignity and privacy respected. People felt involved in decisions about their day to day lives and told us staff respected the choices they made.
People received person-centred care that respected their choices and individuality. Staff supported people to maintain relationships with family and friends, enjoy hobbies and interests and provided a range of social activities for people to enjoy, including religious and cultural events. A complaints process was in place that people and families felt able to use. Records showed us the complaints process was followed and any learning shared with staff. People had an opportunity to discuss their last wishes, including any religious or cultural needs.
The culture of the home was open, positive and person centred. Staff were clear and confident about their roles, felt able to express their views, felt supported and involved in service development. Links with the local community included initiatives such as inviting neighbours to share a meal and a breakfast club for local professionals and businesses. Quality assurance processes were multi layered and robust ensuring legal requirements were met and quality standards maintained.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 2 September 2021 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
Kings Park Care Home is a residential care home registered to provide care and support to up to 68 people. The purpose built home provides care over three floors with access via stairs and lifts. There were 16 people living on the ground floor and seven people on the first floor. The second floor was closed.
People’s experience of using this service and what we found
Risks in people’s lives were assessed, well documented and regularly reviewed. This helped to keep them safe. People and their relatives spoke positively about how the home helped people to manage risk. One relative told us, “They know [family member’s] risks inside out.”
Infection prevention and control procedures and practices were robust and in line with current government guidance.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 2 September 2021 and this is the first inspection.
Why we inspected
We undertook this targeted inspection to check on concerns related to risk management.
We found no evidence during this inspection that people were at risk of harm from this concern. Please see the risk management sections of this report.
We use targeted inspections to follow up on Warning Notices or to check concerns. They do not look at an entire key question, only the part of the key question we are specifically concerned about. Targeted inspections do not change the rating from the previous inspection if one has taken place. This is because they do not assess all areas of a key question.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
We found the following examples of good practice.
There was a clear procedure in place to safely welcome visitors to the home. Visitors were asked to sign in, show their COVID-19 pass to highlight their vaccination status, show evidence of taking a Lateral Flow Device test and have their temperature taken. There was a supply of face masks available for visitors and hand sanitisers were available at the entrance to the home and throughout the premises.
People were cared for by staff trained in safe infection, prevention and control, (IPC) practices. Staff took part in regular training sessions that ensured they followed current IPC guidelines to reduce the risk of cross contamination and to help keep people safe. There was a plentiful supply of personal protective equipment, (PPE), such as masks, aprons and gloves. PPE complied with current government standards and was used in line with government guidance.
People told us they felt safe and appreciated the care and support they received from the staff. One person told us, “The staff all wear masks. I think it’s good, it makes me feel secure.” People told us they were pleased to see their visitors and looked forward to their visits. A relative told us, “There is always PPE available… there is hand sanitizer available in the lobby and all the staff wear their masks. It’s always clean, well ventilated, uncluttered and well maintained.”
We asked people what their views were on staff wearing masks. People told us it made them feel safe, they understood it was to help prevent the spread of infection.
There was a clear system in place to ensure people and staff received their tests in line with government guidance. People living at Kings Park Care Home, and the staff team, were fully engaged in both the COVID-19 vaccine and testing programmes.
The service ensured people and relatives were kept informed of the current COVID-19 guidelines. Regular e mail publications were sent from the provider to people and their relatives. The registered manager and staff knew their visitors well and were able to keep people informed through their visits and telephone and e mail communications.
The service made good use of technology to ensure people could maintain contact with people that were important to them. People had the use of virtual video calling facilities using the internet, electronic tablets, computers and laptops as well as the use of telephone and e mail.
The service had been built during the COVID-19 pandemic and incorporated airy, spacious communal areas that lent themselves well to social distancing. The premises and equipment were visibly clean and all areas were well ventilated and uncluttered to ensure people’s safety. The service had robust cleaning systems in place with scheduled daily, weekly and monthly cleans and frequent high touch point cleaning for high risk areas such as door handles, hand rails and light switches. Cleaning products used were in line with government guidelines and were effective against COVID-19.
Policies and procedures were in line with current government guidance and used to inform staff, people and their families. Governance arrangements ensured that IPC policies and procedures were met.