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Inspection Summary


Overall summary & rating

Good

Updated 27 January 2018

Oakley Care Home in Heysham supports up to three people with mental health needs. It is a mid terraced house with comfortable communal areas and single bedroom accommodation. The home is located close to transport, local facilities and the beach. At the time of our inspection visit there were two people who lived at the home.

There was a registered manager in place who was also the owner. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

At the last inspection in October 2015 the service was rated Good. At this inspection we found the service remained Good.

Oakley Care Home operated as a family home and the two people who lived there at the time of the inspection visit had done so for a number of years as part of the family unit. One person who lived at the home said, “[Owner] is like a mum to us, especially to me. I feel so much better since coming here.”

Suitable arrangements were in place to protect people from abuse and unsafe care. People at Oakley Care Home and a relative we spoke with told us they felt safe and people were cared for.

The registered provider/owner with part time support from a family member, provided care and guidance for the people who lived at Oakley. No staff had been recruited since the last inspection

We looked around the premises and found it had been maintained, was clean and hygienic and a safe place for people to live. We found equipment had been serviced and maintained as required.

Medicines were managed in line with people’s needs. People had signed to say they would self-medicate with support when required from the provider/owner.

We observed during the inspection visit friendly interactions between the owner and people who lived at the home. We saw the owner was able to communicate well with people they supported and cared for.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

People who lived at Oakley Care Home said meals were of a good standard. They said alternatives were available if they did not like what was being made by the owner. One person commented, “[Owner] is a very good cook.”

We found people had access to healthcare professionals and records were kept of outcomes of visits and what action was taken to meet their healthcare needs.

The service had information with regards to support from an external advocate should this be required by them.

The service had a complaints procedure which was made available to people on their admission to the home and their relatives. The people we spoke with told us they were happy with the service and had no complaints.

The owner was familiar with what support and care people who lived at the home required. People were supported to lead full and varied lives and were supported to form relationships within the local community. One person who lived at the home said, “I enjoy going out to visit [friend]. [Owner] does worry but I am alright and tell her as to where I am going.”

There was no formal internal quality assurance in place but informal checks were made routinely. Everyone talked together daily to discuss any plans or changes and events they wished to attend. Decisions were made as a family unit. One of the people who lived at the home said, “We choose what we want to do. I like the gym and keeping fit so [owner] encourages me.”

Inspection areas

Safe

Good

Updated 27 January 2018

The service remains good.

Effective

Good

Updated 27 January 2018

The service remains good.

Caring

Good

Updated 27 January 2018

The service remains good.

Responsive

Good

Updated 27 January 2018

The service remains good.

Well-led

Good

Updated 27 January 2018

The service remains good.