Archived: Victoria Oaklands

There were 18 people who used the service at the time of our visit. We looked at supporting care documentation, records in relation to the management of the service and staff documentation. We observed care staff supporting people in the service. We spoke with the registered manager (referred to as manager in the report),a registered nurse who was the deputy manager, two care workers, a domestic assistant, a maintenance person, six people who used the service and a visiting relative.

This told us people's care needs had been assessed and reviewed, and care and treatment had been planned and delivered as detailed in their individual care plan. Comments received from people who used the service included, 'I could not believe how good it was,' and 'The staff are very approachable. We all came in and they organised a cup of tea.'

Infection control policies and procedures were in place to protect people. All the people we spoke with told us they thought the service was kept clean.

Appropriate arrangements were in place to ensure people were cared for in an environment that was adequately maintained.

Recruitment policies and procedures were in place to protect people. Appropriate identity and security checks had been completed as part of the recruitment process.

We found that the processes in place to respond to complaints had ensured information provided was used to improve the service.

Records showed that people's care needs had been assessed, planned,reviewed and delivered in line with their individual care plan. Care staff understood their care needs and had completed appropriate training. One person who used the service commented ' I am really happy.'

People were protected from the risks of inadequate nutrition and dehydration.

Appropriate arrangements were in place in relation to obtaining, storing, administering handling and recording medicines.

The records for the management of the home were accurate and complete.