Teleconsult UK

This was the first inspection for Teleconsult UK. We rated it as good because:

• There were enough staff to provide a safe service. Staff had training in key skills, understood how to identify abuse, and managed safety well. Staff assessed risks, acted on them and kept good records. The provider managed safety incidents well and learned lessons from them. Staff collected safety information and used it to improve the service.
• The provider had systems to ensure reporting radiologists who provided services had appropriate equipment installed.
• Managers monitored the effectiveness of the service and made sure staff were competent. There were systems to act on urgent and emergency referrals. There were escalation processes for radiologists in the event of a significant finding. Staff worked well together and had access to good information. Services were available five days a week, although reporting continued seven days a week.
• Clients could access the service when they needed it and received the report within agreed timeframes.
• Managers ran the service well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued, and they were clear about their roles and accountabilities. Staff engaged well with clients and all staff were committed to improving services provided.

We rated this service as good because it was safe, effective, responsive, and well-led. We inspected but did not rate effective as we did not assess all areas. We did not inspect or rate caring as this service did not work directly with patients.