You are here

Inspection Summary


Overall summary & rating

Good

Updated 2 March 2019

About the service: Rutland House Community Trust is a residential care home that was providing personal and care for 10 people living with physical or learning disability at the time of the inspection.

People’s experience of using this service:

¿People were supported to have the maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

¿There were enough suitably skilled and experienced staff to support people to be safe and to spend their time the way they wanted to. Staff respected people’s privacy and dignity.

¿ Staff supported people to have their medicines at the right times and to access health services when they needed to.

¿ People had a choice of healthy food and were supported to have enough to eat and drink. People with special dietary requirements had those needs met.

¿Staff were caring and supported people in ways to make people feel they mattered to them. Staff respected people’s privacy. People were involved in decisions about their care and support.

¿ Staff supported people to participate in activities and to follow their interests and hobbies.

¿ People and relatives knew how to raise concerns if they had any and they were confident they would be listened to.

¿ The provider sought people’s views and feedback about the service and acted on what they said.

¿ The service was well-led; management and staff shared the same vision to deliver high quality care and support. The provider had effective arrangements for monitoring the quality of the service and was committed to continuous improvement.

Rating at last inspection:

At the last inspection we rated the service Good (Report published 17 August 2016).

Why we inspected:

This was a planned inspection to check that the service remained Good. At this inspection we found the service remained Good overall and had improved from Requires Improvement to Good in the key question Effective.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

Inspection areas

Safe

Good

Updated 2 March 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 2 March 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 2 March 2019

The service was caring.

Details are in our Caring findings below.

Responsive

Good

Updated 2 March 2019

The service was responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 2 March 2019

The service was well-led.

Details are in our Well-led findings below.