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Millennium Homecare Services Limited Good

Inspection Summary


Overall summary & rating

Good

Updated 4 July 2019

About the service:

Millennium Homecare Services Limited is a domiciliary care agency providing personal care for adults living in their own homes. At the time of our inspection, 163 people were using the service although not all received personal care.

People’s experience of using this service:

People’s care was delivered in a safe way and they were protected against the risk of abuse. People received care from staff who had undergone pre-employment checks to make sure they were of good character and suitable to care for people. Risks were assessed and well managed and people received their medicines safely and as prescribed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People received care from staff who had received training and support to ensure they had the skills and knowledge to carry out their role effectively.

There was effective communication between staff and managers and this helped to ensure people’s needs were met. People were supported in eating a healthy diet and maintaining good health. Staff in the service worked with other services, such as health and social care professionals, to ensure care was provided to meet people’s needs`.

People received support which was tailored to their needs, delivered by staff who treated them with respect and understood their goals and aspirations. People told us they felt the staff were caring and they received care and support in a way which suited them. The management team fostered a culture of openness and continuous improvement and staff showed passion for their roles. People’s feedback was regularly sought, so that they could contribute to ongoing improvements within the service.

More information is in the full report.

Rating at last inspection:

At our last inspection in July 2016 the service was rated good (Report published 26 October 2016).

Why we inspected:

This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received and was based on the rating at the last inspection

Inspection areas

Safe

Good

Updated 4 July 2019

The service remained Good.

Details are in our Safe findings below.

Effective

Good

Updated 4 July 2019

The service remained Good.

Details are in our Effective findings below.

Caring

Good

Updated 4 July 2019

The service remained Good.

Details are in our Caring findings below.

Responsive

Good

Updated 4 July 2019

The service remained Good.

Details are in our Responsive findings below.

Well-led

Good

Updated 4 July 2019

The service remained Good.

Details are in our Well Led findings below.