Millennium Homecare Services Limited

Updated 4 July 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection was carried out by an adult social care inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type:

This service is a domiciliary care agency. It provides personal care to people living in their own homes.

Not everyone using the service receives regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

We gave the service notice of this inspection visit to be sure that a member of the management team would be available.

What we did:

On 24 April 2019 we visited the office location.

Before the inspection we reviewed information we held about the service, which included a review of the previous report for this service and a review of notifications they had sent us. A notification is information about important events which the provider is required to send us by law.

The provider completed a Provider Information Return (PIR). This is information providers must send us to give us key information about the service, what it does well and improvements they plan to make. We reviewed this information as part of our inspection planning.

At the inspection visit we looked at three people’s care records

We checked staff recruitment, training and supervision records for two staff. We also looked at a range of records about how the service was managed, including audits, complaints records and minutes of meetings.

We spoke with the nominated individual, who manages the service alongside the registered manager.

After the inspection we spoke by phone with eight people who used the service and one person’s relative, to seek their views.

We spoke with six members of staff.

We also sought feedback from the service’s partner professionals including two healthcare and two social care staff.

Updated 4 July 2019

About the service:

Millennium Homecare Services Limited is a domiciliary care agency providing personal care for adults living in their own homes. At the time of our inspection, 163 people were using the service although not all received personal care.

People’s experience of using this service:

People’s care was delivered in a safe way and they were protected against the risk of abuse. People received care from staff who had undergone pre-employment checks to make sure they were of good character and suitable to care for people. Risks were assessed and well managed and people received their medicines safely and as prescribed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People received care from staff who had received training and support to ensure they had the skills and knowledge to carry out their role effectively.

There was effective communication between staff and managers and this helped to ensure people’s needs were met. People were supported in eating a healthy diet and maintaining good health. Staff in the service worked with other services, such as health and social care professionals, to ensure care was provided to meet people’s needs`.

People received support which was tailored to their needs, delivered by staff who treated them with respect and understood their goals and aspirations. People told us they felt the staff were caring and they received care and support in a way which suited them. The management team fostered a culture of openness and continuous improvement and staff showed passion for their roles. People’s feedback was regularly sought, so that they could contribute to ongoing improvements within the service.

More information is in the full report.

Rating at last inspection:

At our last inspection in July 2016 the service was rated good (Report published 26 October 2016).

Why we inspected:

This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received and was based on the rating at the last inspection