Newbury Manor

Updated 8 January 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.

This inspection took place on 24 November 2020 and was announced.

Updated 8 January 2021

This inspection took place on 12 February 2018 and was unannounced. At the last inspection completed on 28 November 2016 we found the service was rated Good. At this inspection we found the service remained Good.

Newbury Manor is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Newbury Manor accommodates 56 people in one adapted building. At the time of our inspection there were 49 people living at the home.

There was a registered manager in post at the time of the inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have a legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were kept safe by staff that could recognise abuse and understood how to safeguard them. Risks to people were assessed and plans were followed to prevent risks to people’s safety. There were sufficient suitably recruited staff in place to support people. People received their prescribed medicines safely. People were protected from the risk of infection. Incidents were reviewed to ensure learning when things went wrong.

People were assessed and care plans were put in place to meet their needs. Staff received training and could demonstrate they had the skills to support people effectively. People had enough to eat and drink and could make choices about their meals. People were supported in a adapted environment with access to equipment to support them effectively. People had access to health professionals and were supported to maintain their health. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and the policies and systems in the service supported this practice.

People were supported by caring staff and staff understood people’s needs and knew them well. People could make choices about their care and support and were supported by staff to do this. People were treated with dignity and respect and their privacy was maintained.

People’s preferences were considered by staff when they provided support. People had access to activities and were supported to maintain their religious beliefs. People understood how to complain and the registered manager ensured all complaints were responded to. People were supported with dignity at the end of their lives.

The registered manager was accessible and people and their relatives were able to share their views about the service. There were quality audits in place which enabled the registered manager to check people had received the care and support they needed.