We made a further visit on 8 May 2013 to check on the action the provider had taken to meet the requirements of the regulations. We found that the provider had taken appropriate and sufficient action to comply with the regulations.
People told us 'Its fine,' 'It was recommended,' and 'They were very friendly and helpful.' They said 'I was given advice,' 'They were very flexible fitting me in with an appointment,' and 'They told me about side effects.' A small number of people said that occasionally you had to wait for your appointment. Overall people were very positive about the service received and the flexibility, cost, quality of advice and staff expertise.
However we were concerned that the clinic did not have sufficiently rigorous infection control, medicine management, staff recruitment and quality assurance procedures, which may place people using the service at risk.
They said they received quality treatment and support from friendly and competent staff and they felt safe receiving services provided. They told us that they had been contacted by the clinic to identify that they were satisfied with the service and staff delivering it.