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Emmaus House Residential Care Home Good

Inspection Summary


Overall summary & rating

Good

Updated 18 August 2017

The inspection took place on 12 July 2017 and was unannounced.

Emmaus House Residential Care Home, (Emmaus House), provides accommodation and personal care for up to 26 older people, people living with dementia and people who have a physical disability. The home is in a residential area of Moresby, Whitehaven. Accommodation is provided in single bedrooms over two floors. There are a range of sitting rooms and a large dining room that people who live in the home share. The home is owned by Cumbria Emmaus Trust. Cumbria Emmaus Trust is a registered charity formed to provide residential care for older people of the Christian faith.

At our last inspection of the home in October 2014, the service was rated Good. The service was meeting the fundamental standards of quality and safety. However we found some aspects of the safety of the service required improving. One issue had not been reported to the local safeguarding authority when required and the management of medicines needed to be improved.

At this inspection in July 2017 we found the service remained Good. Medicines management had improved and people were safe and protected against abuse.

There were enough staff to provide people’s care. Robust systems were used when new staff were employed to check they were suitable to work in a care service.

People enjoyed a choice of meals and drinks. The staff were trained and competent to provide people’s care. People were supported by appropriate health care services to maintain their mental and physical health.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People agreed to the support they received and their rights were protected.

The staff were kind and caring to people. People liked the staff and enjoyed laughing and joking with them. The staff gave people the time they needed to carry out tasks themselves and to maintain their independence.

Care was planned and delivered to meet people’s needs. People were included in planning their own care and expressing what was important to them. People enjoyed a range of activities that they enjoyed and that supported their spiritual needs.

There were systems in place to ensure the effective management of the home. People were asked for their views about the service they received. The registered provider and registered manager maintained good oversight of the quality of the service to ensure people received high quality care. The registered provider was open to advice to further improve the service provided.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 18 August 2017

The service is Good.

Effective

Good

Updated 18 August 2017

The service remains Good.

Caring

Good

Updated 18 August 2017

The service remains Good.

Responsive

Good

Updated 18 August 2017

The service remains Good.

Well-led

Good

Updated 18 August 2017

The service remains Good.