30 January 2014
During a routine inspection
When we spoke to people they were very happy with the support they received. One person told us 'It's an excellent service. The carers are friendly and happy and overall I am happy'. Another person told us 'I would be lost without them'.
The staff were recruited and inducted using a robust system and staff allocation levels were managed to ensure that the service was delivered consistently. There were some systems in place for monitoring the quality of the service provided but there was a lack of monitoring and auditing of internal systems to ensure that all aspects were managed and delivered effectively.