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Archived: Pierpoint House

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Inspection report

Date of Inspection: 3 July 2012
Date of Publication: 27 July 2012
Inspection Report published 27 July 2012 PDF


Inspection carried out on 3 July 2012

During a routine inspection

We spoke with a range of people about the service. They included, the provider the manager in charge, therapists, support workers and people at different stages of their treatment programme. This was in order to gain a balanced overview of what people experienced. We also spoke with other professional agencies such as social services.

Comments about the treatment programme, care and support were positive. However some comments about the decoration and furnishing of the building were not. We spoke with six people at different stages of their treatment, "This is the place for me to get right, the staff are excellent and so experienced. The support and care is there for you." Also, "I know it is hard going and seems unfair at times, but believe me I need the structure and rules."

People we spoke with about the condition of the premises said, "It does need doing up in parts as you can see." Also, "We have tried to decorate two or three rooms but it needs more attention."

People we spoke with on the programme praised the staff about how they were treated with respect and dignity. One person said, "All the staff I have to say treat you with respect." Another person said, "The way the staff speak, and support people is a credit, it helps build up my self esteem."

None of the people we spoke with had any issues about the standard of care they were receiving and people told us that they would be comfortable in raising any concerns they may have.