About the service
New Dawn Care Agency Limited is a domiciliary care agency. The service provides personal care to adults with physical disabilities, dementia, and sensory impairments. At the time of our inspection 24 people were receiving personal care. Not everyone who used the service received personal care. In this service, the Care Quality Commission can only inspect the service received by people who get support with personal care. This includes help with tasks related to personal hygiene and eating. Where people receive such support, we also consider any wider social care provided.
People’s experience of using this service and what we found
People told us they felt safe in their homes with the support staff provided.
Lessons had been learned from the previous inspection and medicines were now being safely managed by trained staff. Systems were in place to identify errors for swift action to be taken.
There were enough suitably trained staff who were recruited safely.
Management were keen to make further improvements for better outcomes for people, staff and the service. Management were open and honest; they understood their roles as well as how to manage risks and their regulatory responsibilities. People and staff had confidence in the registered manager.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The service worked in partnership with other professionals to achieve good outcomes for people.
The provider was proactive in its recruitment campaign and was promoting staff retention through engagement with various organisations and wellbeing initiatives.
For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was requires improvement (23 July 2019).
At our last inspection we found breaches of the regulations in relation to medicines not always being safely managed. The provider completed an action plan after the last inspection to tell us what they would do and by when to improve.
At this inspection we found improvements had been made and the provider was now meeting this regulation.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We will continue to monitor information we receive about the service, which will help inform when we next inspect.