• Care Home
  • Care home

Norton Grange Nursing & Residential Care Home

Overall: Good read more about inspection ratings

10-12 Crabmill Lane, Coventry, West Midlands, CV6 5HA (024) 7668 4388

Provided and run by:
Whitelodge Alveley Limited

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Norton Grange Nursing & Residential Care Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Norton Grange Nursing & Residential Care Home, you can give feedback on this service.

1 February 2023

During a routine inspection

About the service

Norton Grange is a care home and is registered to provide personal and nursing care for up to 29 people. The service provides support to older people and to people with a range of needs including physical disabilities, learning disabilities and sensory impairments. At the time of our inspection visit there were 28 people living at the home. Some of those people lived with dementia.

People’s experience of using this service and what we found

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Support:

The model of care and settings maximised people's choice and independence. Staff supported people in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff were recruited safely and there were sufficient staff to provide people's planned care and support.

Right Care:

People received personalised care from staff who knew them well and ensured their rights and dignity were promoted and protected. Staff understood their responsibilities to keep people safe and protect from harm. Risks associated with people’s care were well managed.

Right Culture:

The registered manager promoted a positive culture where support and care of people was the highest priority. The staff team worked in partnership with other professionals to achieve good outcomes for people. Staff felt valued and supported by the provider.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for the service under the previous provider was good, published on (12 February 2019).

Why we inspected

This was a planned inspection to provide a rating for the service following the change in provider.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Norton Grange on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.

21 February 2022

During an inspection looking at part of the service

Norton Grange is registered to provide accommodation and care for up to 29 older people, some of whom were living with dementia. At the time of this inspection, there were 28 people living at the service.

We found the following examples of good practice.

The service risk assessed people visiting the service, taking into account the importance of people's wellbeing, and where possible, made appropriate arrangements to support visiting to the service. The service also took advice from the local health protection team.

Staff had access to personal protective equipment (PPE) and were observed to wear this correctly.

Consideration was made of people's need to understand the reasons for restrictions of their movements during the pandemic and information was provided in different formats to enable them to do this.

Communal areas were spacious and uncluttered, which meant people could enjoy each other's company, whilst maintaining a safe social distance.

The registered manager and staff were aware of the importance of supporting people's mental wellbeing during periods of isolation. Staff supported people with regular engagement in their rooms.

The service had a robust cleaning schedule in place with well-maintained records. The home appeared clean throughout.

The service provided staff with additional lateral flow tests to reduce the risk of transmission of COVID-19 within the home.