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Inspection Summary

Overall summary & rating


Updated 6 March 2019

About the service: The Woodlarks Centre is a care home without nursing for a maximum of 23 people, some of whom are living with a physical or learning disability. There were 22 people aged over 25 at the time of the inspection. The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence. For more details, please see the full report which is on CQC website at

People’s experience of using this service:

Risks to people were appropriately recorded and managed, and staff were aware of their role in safeguarding people from abuse. People and their relatives told us they felt safe, and there were enough staff to meet people’s needs. Accidents and incidents were recorded and analysed for trends.

People’s rights were protected in line with the principles of the Mental Capacity Act 2005. Although some people had lived at the service for a long time, the premises was designed to meet the needs of the people who lived there. Staff had the knowledge and training to deliver their role effectively, and ensured people maintained their hydration and nutrition throughout the day.

People and relatives told us staff were kind and caring. People were involved in reviews around their care, and were promoted to be independent where possible by completing tasks. Staff respected people’s privacy and dignity.

People’s care plans were person centred, and their rooms personalised and decorated to their own taste. There were a wide range of activities available to people, who were encouraged and supported to take part in college courses and employment opportunities. People’s end of life wishes were recorded if they were happy to talk about this topic.

People, relatives and staff felt the management team were approachable and were asked for feedback in order to improve the quality of the service. Regular audits took place to identify issues to be resolved which the service took a proactive approach to. The registered manager had already made changes and had more plans in place to improve the service.

Rating at last inspection:

At the last inspection the service was rated Good. The inspection report was published on 5 July 2016.

Why we inspected:

This was a scheduled comprehensive inspection. We inspect all services rated as 'Good' within 30 months to ensure that we regularly monitor and review the quality and safety of the service people receive.

Inspection areas



Updated 6 March 2019

The service was safe

Details are in our Safe findings below.



Updated 6 March 2019

The service was effective

Details are in our Effective findings below.



Updated 6 March 2019

The service was caring.

Details are in our Caring findings below.



Updated 6 March 2019

The service was responsive.

Details are in our Responsive findings below.



Updated 6 March 2019

The service was well led.

Details are in our Well Led findings below.