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Inspection Summary


Overall summary & rating

Good

Updated 30 October 2018

Hazel House is a residential care home for eight people of varying ages with learning disabilities and mental health conditions. The house is a converted domestic dwelling set out over two floors. The home has access to a large garden.

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

At this inspection, we found the service remained Good.

The service had a registered manager. At the time of the inspection, the registered manager was on maternity leave and the home was being managed on a day to day basis by a team leader with support from the providers management team. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the legal requirements in the Health and Social Care Act 2008 and the associated regulations on how the service is run.

People were safe living at Hazel House. Risks associated with people's care had been appropriately assessed. Medicines were managed and administered in a safe manner. There were sufficient staff available to ensure people received person centred care. Staff were safely recruited. Systems and processes were in place to ensure people were protected from abuse.

Staff had received regular training, supervision and an annual appraisal to support them to provide effective care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People had choice around what they ate and were supported to maintain good health.

We observed kind and caring interaction between people and staff. People living in the home and their relatives praised the caring nature of the care staff and registered manager. People were involved in planning their care.

Care plans were person centred, detailed and updated as and when people's care needs changed. People were supported to lead active and fulfilling lives and went on regular daytrips. Systems were in place to manage complaints.

People and relatives told us they were happy with the overall service at Hazel House. Quality assurance processes were in place to monitor the quality of care delivered. The registered manager worked in partnership with external health and social care professionals to ensure people's health and social care needs were met.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 30 October 2018

The service remains Good.

Effective

Good

Updated 30 October 2018

The service remains Good.

Caring

Good

Updated 30 October 2018

The service remains Good.

Responsive

Good

Updated 30 October 2018

The service remains Good.

Well-led

Good

Updated 30 October 2018

The service remains Good.