Surrey Quality Care Services Limited

Updated 3 November 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

This inspection was carried out by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager.

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with two people who used the service and one relative about their experience of the care provided. We spoke with three members of staff including the registered manager, the care supervisor and a care worker. We reviewed a range of records. This included three people's care records and multiple medication records. We looked at two staff files in relation to recruitment.

Updated 3 November 2022

About the service

Surrey Quality Care is a domiciliary care agency providing personal care to people living in their own homes. At the time of the inspection the service was supporting 18 people with a variety of health needs and some people living with dementia. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People told us they felt safe being supported by Surrey Quality Care. There were enough staff in place to meet people's needs. People were safeguarded against the risk of abuse and supported at regular times by a consistent staff team who understood their needs well.

Detailed assessments of people's needs were carried out before they started to receive care and support. Staff were provided with appropriate training and supervision for their role. Referrals were made to health and social care professionals appropriately when people's needs changed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Care plans were reflective of people's needs, including the support they needed with their healthcare, medicines, nutrition and personal care. Staff were committed to supporting people to keep as much independence as possible and treated people with dignity and respect.

People received personalised care and the service worked flexibly in order to meet people's needs. Staff said they had enough time to meet people's care and support needs and any complaints were responded to promptly with actions followed up in a timely way.

Feedback from people and their relatives about the way the service was managed was positive and staff told us they were well supported. There were effective systems in place to monitor the quality and safety of the service and the provider was committed to ongoing improvement in the future.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 06 September 2021 and this is the first inspection.

Why we inspected

This was a planned inspection as the service had not been previously inspected.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.