• Care Home
  • Care home

Ashwood House Limited (Ilford)

Overall: Good read more about inspection ratings

23 Mansfield Road, Ilford, Essex, IG1 3BA (020) 8924 8388

Provided and run by:
Ashwood House Limited

Latest inspection summary

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Background to this inspection

Updated 23 January 2024

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was carried out by 2 inspectors.

Service and service type

Ashwood House Limited (Ilford) is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Ashwood House Limited (Ilford) is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with 3 people who used the service and 1 relative. We spoke with 5 staff; the deputy manager, 3 senior support workers and the nominated individual. The nominated individual is responsible for supervising the management of the service on behalf of the provider. We observed how staff interacted with people. We looked at 4 sets of care records and multiple medicines records. We checked 4 staff recruitment records. We looked at a variety of records relating to the management of the service, including a selection of policies and procedures.

Overall inspection

Good

Updated 23 January 2024

About the service

Ashwood House Limited (Ilford) is a residential care home providing the regulated activity of accommodation and personal care to up to 17 people. The service provides support to adults with mental health needs. At the time of our inspection there were 9 people using the service.

People’s experience of using this service and what we found

Systems were in place to protect people from abuse. Risk assessments were in place which set out the risks people faced and included information about how to mitigate those risks. Steps had been taken to help ensure the premises were safe. There were enough staff to meet people’s needs and the provider had robust staff recruitment practices in place. Medicines were managed in a safe way. Accidents and incidents were reviewed so learning could be made from them to reduce the risks of similar incidents re-occurring. Infection control and prevention measures were in place.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Quality assurance and monitoring systems were in place to help drive improvements at the service. There was an open and positive culture at the service, which meant people, relatives and staff could express their views. The provider worked with other agencies to develop best practice and share knowledge.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 22 January 2018).

Why we inspected

We had not inspected this service for more than 5 years and we needed to check that people were still receiving safe care.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.