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Park View Residential Home Requires improvement

Inspection Summary

Overall summary & rating

Requires improvement

Updated 14 May 2019

About the service: Park View provides accommodation and personal care for five people with mental health and learning disability support needs. At the time of our inspection there were five people who were receiving support.

The provider needed to improve how the service met the values of Registering the Right Support and other best practice guidance. Including promoting people’s choice, independence and inclusion and encouraging people to have control of their lives and lead interesting and enjoyable lives.

People’s experience of using this service:

People were safe at the service and they developed trusted relationships with staff.

People lived in a clean environment, there was a separate building which could be used for social occasions and activities.

Staff told us they received training and support to carry out their role. Staff felt supported by the registered manager.

Where people did not have capacity to understand and make decisions affecting their lives in line with the mental capacity act 2004, in some cases this had been taken into consideration. The manager had submitted a deprivation of liberty application, however there were other restrictions found at the time of the inspection which had not been considered.

Support plans and risk assessments were in place, these detailed the persons immediate support needs, as well as people’s goals and aspirations.

The service had quality assurance systems in place to monitor the care provided, However the system did not identify the area’s needing review that were found at this inspection.

Rating at last inspection: At our last inspection, the service was rated “good”. Our last report was published on 30th August 2016.

Why we inspected: This was a planned comprehensive inspection that was scheduled to take place in line with Care Quality Commission (CQC) scheduling guidelines for adult social care services.

Enforcement: At this inspection we identified a breach of the Health and Social Care Act

(Regulated Activities) Regulations 2014 around need for consent. As a result, the overall rating for this service is rated ‘requires improvement’.

Follow up: We will continue to monitor the service to ensure that people receive safe, compassionate, high quality care.

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 14 May 2019

The service was safe


Requires improvement

Updated 14 May 2019

The service was not always effective



Updated 14 May 2019

The service was caring



Updated 14 May 2019

The service was not consistently responsive


Requires improvement

Updated 14 May 2019

The service was well-led