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We are carrying out a review of quality at Sunrise Care Home. We will publish a report when our review is complete. Find out more about our inspection reports.

Inspection Summary


Overall summary & rating

Good

Updated 4 March 2017

Sunrise Care Home accommodates and cares for up to 20 older persons with a range of mainly age related dependencies, including people with dementia care needs. There were 14 people in residence when we inspected.

At the last inspection, the service was rated ‘Good’; at this inspection we found that the service remained ‘Good’.

A registered manager was in post. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social care Act 2008 and associated regulations about how the service is run.

People were kept safe by sufficient numbers of conscientious staff that knew their job. They had the skills and training they needed to care for older people with a range of predominantly age related needs, such as dementia and physical frailty. Staff were compassionate and kind as well as knowledgeable about people’s individual needs. Staff were supported through regular supervision and undertook training which helped them to understand the needs of the people they were supporting.

People were safeguarded from harm and poor practice by care staff that knew what action they needed to take if they suspected this was happening. There were appropriate staff recruitment procedures in place to protect people from receiving care from staff that were unsuited to the job.

People’s care needs had been assessed prior to admission and they each had an agreed care plan. Their care plans had been reviewed; reflected each person’s needs, and provided staff with the information they needed to be mindful of and act upon when caring for people. Care plans informed staff of people’s needs, their likes and dislikes and preferences. Risks were assessed and acted upon to minimise the likelihood of accidents. People were, however, supported in the least restrictive way. They were encouraged and enabled to do things for themselves and make choices in keeping with their capabilities so that they retained a sense of independence. People’s individual preferences for the way they liked to receive their care and support were respected.

People’s medicines were appropriately and safely managed. Medicines were securely stored and there were suitable arrangements in place for their timely administration. People’s healthcare needs were met in a timely way and they received treatment from other community based healthcare professionals when this was necessary.

People that needed support with eating and drinking received the help they required. They were provided with varied diet and enjoyed mealtime portions of food that suited their appetite and nutritional needs. Appropriate guidance from healthcare professionals qualified to advise on diet was sought and acted upon when required.

People, and where appropriate, their representatives or significant others were assured that if they were dissatisfied with the quality of the service they would be listened to and that appropriate remedial action would be taken to try to resolve matters to their satisfaction.

The quality of the service provided at the home was monitored by the manager on a day-to-day basis as well as over time using the quality assurance systems in place.

Inspection areas

Safe

Good

Updated 4 March 2017

The service remains safe.

People’s care was safely provided by sufficient numbers of staff.

People were protected by safe systems for administering and storing medicines.

People were safeguarded from being cared for by unsuitable persons by appropriate staff recruitment practices.

Effective

Good

Updated 4 March 2017

The service remains effective.

People’s healthcare needs were kept under review and they received timely treatment from appropriate healthcare professionals.

People’s care was provided by staff that had the experience and acquired skills to meet their changing needs.

People were involved in decisions about the way their care was provided; staff understood their roles and responsibilities in relation to assessing people’s capacity to make decisions about their care.

Caring

Good

Updated 4 March 2017

The service remains caring.

People were treated with kindness and compassion.

People were encouraged to retain as much independence as their capabilities allowed by enabling them to do what they could for themselves.

People had the support of staff that understood their needs and were mindful of their preferences for how they liked to be supported.

Responsive

Good

Updated 4 March 2017

The service remains responsive.

People received the timely care and support they needed,

People’s needs were reviewed and updated in their care plans. Staff had the information and guidance they needed to be able to meet each individual’s changing needs.

Well-led

Good

Updated 4 March 2017

The service remains well-led.

People received care from staff that had the managerial support and guidance they needed to do their job.

People’s quality of care was monitored to ensure that standards were met and timely action was taken to make improvements when necessary.