16 July 2013
During a routine inspection
We found that staff provided good support to people. We saw lots of individual positive attention with people being reassured and being responded to positively. Relatives we spoke with were very positive about the staff and the care. Comments from relatives included 'The staff are fantastic' and 'They make you really welcome.' One relative told us 'There is a lot of loving, laughing and music'. Another said 'Happy with the ground floor; people are allowed to roam.'
Plenty of fluids were available and staff were busy ensuring that everyone was encouraged to drink on a very hot day. Confines of space, particularly on the two upper floors meant that people were in close proximity in communal areas. This made extra work for the staff, particularly on the top floor when one person's behaviour aggravated other people. The limited space and poor state of some fixtures and fittings detracted from the good work being done by staff. We noted how cheerful and settled people quickly became whenever staff gave them individual attention.