• Care Home
  • Care home

The Poplars

Overall: Requires improvement

Alsagers Bank, Bank, Stoke On Trent, Staffordshire, ST7 8BA (01782) 721515

Provided and run by:
The Poplars Limited

Latest inspection summary

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Background to this inspection

Updated 3 September 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was undertaken by one inspector, one assistant inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

The Poplars is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had two managers registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority who work with the service. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We spoke with eight people who used the service, three relatives and three friends of people about their experience of the care provided. We spoke with seven members of staff including the registered managers, director of care, senior care workers, care workers and the chef and one health professional. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

We reviewed a range of records. This included four people’s care records and multiple medication records. We looked at five staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We looked at care plans and quality assurance records. We spoke with one professional who regularly visited the service.

Overall inspection

Requires improvement

Updated 3 September 2019

About the service

The Poplars is a residential care home providing personal care to 26 people aged 65 and over at the time of the inspection. The service can support up to 33 people in one adapted building and supports people who may be living with dementia and physical impairments.

People’s experience of using this service and what we found

Medication management required strengthening. We have made a recommendation about the management of some medicines. The provider did not have a systematic approach to staffing levels based on people’s needs. The provider was aware of their duty of candour and worked in partnership with other professionals.

People were supported to express their views; however, we have made a recommendation about the provider ensuring this is documented.

People and relatives told us staff were caring and people were supported by kind and respectful staff. People had their privacy maintained and their dignity promoted.

Risks to people were assessed and people told us they felt safe. Staff were safety recruited and there were enough staff to meet people’s needs. People were protected from the risk of cross infection as staff wore personal protective equipment and lessoned were learned when things had gone wrong.

People received effective care from the service. Pre-assessments were completed, so the registered manager knew they could meet the needs of people before they moved in. People told us they liked the food and had enough to eat and drink. Staff worked with health professionals to ensure people received timely support.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received personalised care to meet their needs and were supported to take part in activities within the home. The service was following the Accessible Information Standard and had complaints policy in place. People’s end of life wishes were considered and documented in care plans.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 21 January 2017).

Why we inspected

This was a planned inspection based on the previous rating.