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Stoneacre Lodge Residential Home Good

Inspection Summary


Overall summary & rating

Good

Updated 27 October 2020

About the service

Stoneacre Lodge is a care home situated in Dunsville, Doncaster. The care home is registered to

accommodate up to 31 people in one adapted building. The service is provided by Seth Homes Limited. At the time of the inspection the home was providing residential care for 22 people.

People’s experience of using this service and what we found

Improvements had been made since our last inspection which took place in September 2019. We found safer staff recruitment procedures were in place. Also, people were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People, relatives and staff gave us positive feedback about the home. One person said, “I like living here. Oh yes, they [staff] look after me well. They [staff] are very nice.” Relatives felt their family members were kept safe and well cared for, with staff being very caring and friendly. A relative said, “Everyone is treated with the same with compassion. The staff are very understanding, what I like is the staff are not judgemental.” Management and senior staff were highly spoken of and we were told they were “responsive and professional.”

The service was person centred and risks were well managed. For example, people's medicines were managed safely, and risk assessments were in place to help keep people free from harm. Staff received training in moving and handling techniques for assisting people safely. A relative told us, “The staff definitely know what [name] likes. They know them by name and nature.”

Staff were aware of how to safeguard people from abuse and had good knowledge on how to recognise and respond to concerns. Relatives told us they felt their family member was safe at the home. A relative told us, “I feel my mother is very safe in the home, she has been there for three years. They [staff] keep me in the loop with everything.”

Positive changes to the environment and in the infection prevention and control procedures were seen. There were sufficient staff available to meet people's needs and to socially engage with them whilst adhering to the current restrictions due to the COVID-19 pandemic. The provider, registered manager and staff had managed the current COVID-19 pandemic well and implemented effective procedures. A relative told us, “They [staff] have responded wonderfully since the changes with COVID. I ring the doorbell and they arrange mum to come to the window. I speak to the staff on the door. They have it arranged well, nothing seems too much trouble for them.”

Governance arrangements were effective, reliable and drove improvements. There were a series of audits which helped the provider and registered manager to identify where improvements were needed to continue to develop the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was requires improvement (published 11 October 2019). The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of the regulations.

Why we inspected

We undertook this focused inspection to check they had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the Key Questions Safe, Effective and Well-led.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to coronavirus and other infection outbreaks effectively.

The ratings from the previous comprehensive inspection for those key questions not looked at on th

Inspection areas

Safe

Good

Updated 27 October 2020

The service was safe.

Details are in our safe findings below.

Effective

Requires improvement

Updated 27 October 2020

At our last inspection we rated this key question requires improvement. We have not reviewed the rating at this inspection. This is because we only looked at the parts of this key question we had specific concerns about.

Caring

Good

Updated 27 October 2020

Responsive

Good

Updated 27 October 2020

Well-led

Good

Updated 27 October 2020

The service was well-led.

Details are in our well-led findings below.