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Inspection Summary

Overall summary & rating


Updated 9 October 2019

About the service

Crofton Care Partnership is a domiciliary care agency providing personal care to people. At the time of the inspection the service was supporting 70 people with regulated activity.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

The management of the service had a system in place to monitor and improve the service however there were areas were this was not fully robust and required improvement, for example in maintaining records. We gave feedback to the registered manager and general manager and this was taken on board. The general manager had taken steps during the inspection to improve this immediately. There was a positive culture within the service and the management were approachable. Staff felt well supported during their employment.

There were sufficient numbers of staff, who provided support within the thirty-minute window set by the provider. The service had undertaken appropriate recruitment checks on staff members to ensure staff were of good character. Staff understood their responsibilities around safeguarding. Medicine administration was managed appropriately but there were gaps in the records which were addressed during the inspection. Incidents and accidents were recorded and investigated.

Staff received training in a range of subjects that were appropriate to their role. People’s nutritional and hydration needs were met.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We received positive feedback about the caring and compassionate approach of staff. Dignity and respect were always maintained and people were supported to remain as independent as possible.

Care visits were carried out on time. We received mixed feedback about the timeliness of calls however, the records of staff signing in and out of calls demonstrated that they arrived within thirty minutes of their scheduled time. Care records contained relevant information but would have benefitted from further details about people’s histories and preferences and around moving and handling requirements. People were confident to raise concerns with the management, though the service had not received any formal complaints.

For more details, please see the full report which is on the CQC website at

Rating at last inspection – The last rating for this service was good (published 7 December 2016).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 9 October 2019

The service was safe.

Details are in our safe findings below.



Updated 9 October 2019

The service was effective.

Details are in our effective findings below.



Updated 9 October 2019

The service was caring.

Details are in our caring findings below.



Updated 9 October 2019

The service was responsive.

Details are in our responsive findings below.


Requires improvement

Updated 9 October 2019

The service was not always well-led.

Details are in our well-led findings below.