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Inspection Summary


Overall summary & rating

Good

Updated 4 January 2019

What life is like for people using this service:

People liked living at The Mount and had positive, trusting relationships with staff and the management team. Staff were kind and caring, treated people with respect and promoted their privacy and dignity at all times. People’s diversity was recognised and promoted by the staff and systems were in place to meet people’s communication needs.

People received highly personalised care from staff who were well trained and supported. The provider ensured there were sufficient, suitably recruited staff to meet people’s needs and promote their wellbeing. Staff knew how to protect people from the risk of abuse. Risks associated with people’s care were identified and managed safely, including receiving their prescribed medicines. People were supported to have a varied and healthy diet and to access other professionals to maintain good health.

People told us they felt involved in their care and the running of the home. Staff empowered people to have maximum choice and control of their lives and supported them in the least restrictive way possible; the policies and systems in the service support this practice. Staff worked tirelessly to ensure people had the opportunity to engage in activities that met their individual needs and enabled them to live as full life as possible. There was a strong focus on companionship and making links with others community resources to increase people’s circle of friends.

People benefitted from a service that had an open and inclusive culture. The management team led by example and monitored the quality and safety of the service to ensure it remained safe for people. Staff enjoyed working at the service and felt supported and valued by the management team.

People and their relatives felt confident any concerns and complaints they raised would be acted on. The provider listened and acted on people’s views to drive improvements at the service.

Rating at last inspection: Good (report published 3 March 2016).

About the service:

The Mount is a care home for up to 11 people who have a learning disability or autistic spectrum disorder. The service is provided in a large converted home, with outbuildings adapted to provide additional areas including an internet café, activities room and a quiet room. At the time of this inspection 10 people used the service.

The provider promotes and ensures the service meets the values that underpin the ‘Registering the Right Support’ and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

Why we inspected:

This was a planned inspection based on the rating at the last inspection. The service remained rated Good overall and continued to meet the characteristics of Outstanding in the Responsive domain.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

Inspection areas

Safe

Good

Updated 4 January 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 4 January 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 4 January 2019

The service was caring

Details are in our Caring findings below.

Responsive

Outstanding

Updated 4 January 2019

The service was exceptionally responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 4 January 2019

The service was well-led

Details are in our Well-Led findings below.