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Inspection Summary


Overall summary & rating

Good

Updated 27 March 2019

About the service:

Victoria House is a residential care home. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Victoria House is registered to provide accommodation and personal care for up to 22 people aged 65 and over with a range of physical and cognitive support needs. At the time of the inspection 17 people were living at the home.

People’s experience of using this service:

¿ People were happy living at Victoria House. They told us their needs were met in a personalised way by staff who were competent, kind and caring.

¿ Environmental risk assessments had been completed however, these did not cover all risks posed by the environment. Risks in respect of the stairs or the kitchen had not been assessed.

¿ With the exception of risk relating to people receiving blood thinning medicine individual risks had been assessed and were managed appropriately.

¿ Medicines were generally managed safely and, where we identified areas for improvement the manager took immediate action. People received the personal care they required. People were involved in the development of their care plans which were reviewed regularly. Staff worked with local health and social care professionals to ensure health care needs were known and met.

¿ People's rights and freedoms were upheld. People were empowered to make all their own choices and decisions.

¿ There were sufficient numbers of staff who were well trained, felt listened to and worked well together. The manager continually considered ways to improve the service for the benefit people living there. Where we identified areas for improvement they acted immediately.

The service met the characteristics of Good overall. More information is in the full report.

Rating at last inspection: At the last inspection the service was rated Requires Improvement. (Report published 20 March 2018). The overall rating has improved.

Why we inspected: This was a scheduled/planned inspection based on the service’s previous rating.

Follow up: We will continue our routine monitoring of the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Requires improvement

Updated 27 March 2019

The service was not always safe

Details are in our Safe findings below.

Effective

Good

Updated 27 March 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 27 March 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 27 March 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 27 March 2019

The service was well-led

Details are in our Well-Led findings below.