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Inspection Summary


Overall summary & rating

Good

Updated 24 January 2019

About the service:

• The service is in a residential area of Market Harborough, close to the town centre.

• The service provides accommodation and personal care to people with learning disabilities and autism, people with mental health needs and younger people. The care home can accommodate 10 people in one adapted building. At the time of our inspection there were seven people using the service.

• This is one of 10 locations that the provider operates.

People's experience of using this service:

• The service did not comprehensively provide a safe service. It continued to provide, compassionate and well-led care.

• People liked living at the service.

• There was a homely atmosphere and the staff enjoyed caring for people.

• People were largely protected against abuse, neglect and discrimination. However, not all staff were not aware of how to ensure people's safety or how to act when necessary to prevent any harm.

• Staff knew people well. They had developed good relationships with people. People enjoyed the presence and attention from staff.

• People were assisted to have choice and control of their lives. However, the quiet lounge was locked, acting as a barrier to people freely using this room.

• People had a say in how the service was operated and managed.

• People's care was personalised to their individual needs.

• Appropriate governance processes were in place to ensure quality care.

• The service met the characteristics for a rating of "good" in key questions except Safe.

• More information is in the full report.

Rating at last inspection:

• At our last inspection, the service was rated "good". Our last report was published on 16 June 2016.

Why we inspected:

• This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.

Follow up:

• We will continue to monitor the service to ensure that people received safe, high quality care. Further inspections will be planned for future dates.

Inspection areas

Safe

Requires improvement

Updated 24 January 2019

The service was not always safe.

Effective

Good

Updated 24 January 2019

The service remained effective.

Caring

Good

Updated 24 January 2019

The service remains caring.

Responsive

Good

Updated 24 January 2019

The service remained responsive.

Well-led

Good

Updated 24 January 2019

The service remains well led.