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We are carrying out a review of quality at Stoke House. We will publish a report when our review is complete. Find out more about our inspection reports.

Inspection Summary


Overall summary & rating

Good

Updated 19 May 2017

Stoke House is a residential care home that provides care for up to 10 people who live with learning disabilities and mental health. Accommodation is on two floors. There are three communal areas and a garden people can use. At the time of our inspection 10 people were using the service.

At our last inspection in January 2015 the service was rated ‘Good’. At this inspection we found that the service remained ‘Good’ for being safe, effective, caring responsive and well-led.

People continued to receive safe care. Suitable staff were recruited and there were enough suitably skilled and experience staff to provide care and support to people to meet their needs. People were consistently protected from the risk of harm and received their prescribed medicines safely.

The care that people received continued to be effective. Staff had access to the support, supervision and training that they required to work effectively in their roles. The training and support staff received focused on the needs of the people using the service. People were supported to maintain good health and nutrition.

People were supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible; the policies and systems in the service supported this practice.

People had positive relationships with the staff who were providing their care and staff treated people with respect, kindness and dignity.

People had plans of care that were focused on them as individuals. This allowed staff to provide consistent support in line with people’s personal preferences. People and their relatives were able to raise a concern if they had one. The provider had effective procedures to manage any complaints that they may receive.

The service had clear aims and objectives which were to support people to achieve and experience things that were important to them. People and staff told us that they felt confident that they could approach the registered manager and that they would listen.

There were quality assurance systems in place to monitor and review the quality of the service that was provided. The registered manager was supported by highly qualified staff at the provider’s head office.

Further information is detailed in the findings below.

Inspection areas

Safe

Good

Updated 19 May 2017

The service remained safe.

Effective

Good

Updated 19 May 2017

The service remained effective.

Caring

Good

Updated 19 May 2017

The service remained caring.

Responsive

Good

Updated 19 May 2017

The service remained responsive.

Well-led

Good

Updated 19 May 2017

The service remained well-led.