You are here

Inspection Summary


Overall summary & rating

Good

Updated 5 July 2019

About the service:

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats. It provides a service to older and younger adults. At the time of our visit to the service office on 5 June 2019, there were 44 people using the regulated personal care service.

People’s experience of using this service:

The service was led by a highly motivated and compassionate registered manager who continued to strive to continuously improve the service and provide high quality care to people at all times. This was evident in the improvements the service had made since our last inspection to ensure people received high quality care at all times.

There was an extremely open culture in the service. People using the service, their representatives and staff were asked for their views about the service and these were valued and used in the ongoing improvement in the service.

The service had systems to continuously monitor, assess and improve the service provided.

People who used the service told us they were happy with the service they received. People were central to the care they received and were always consulted about their care needs and encouraged to make their own decisions.

People received personalised care, which was tailored to meet their individual needs.

There was a system in place to support people at the end of their life, when this care and support was required.

People shared very good relationships with their care workers.

People were supported by care workers who were skilled, highly motivated and caring.

The service had a system to ensure all care visits were completed. The systems for recruiting staff were safe.

Care workers supported people to keep safe, and acted when necessary to prevent any harm or abuse. Where required, people received safe support with their medicines. There were systems to reduce the risks of cross infection.

Staff were responsive in identifying and reviewing changes to support good health. Where people required support with their dietary needs, there were systems in place to do this effectively.

There was a complaints procedure in place. People’s concerns were responded to promptly and used to drive improvement.

Rating at last inspection: The service was rated good at their previous inspection of 12 October 2016, which was published 6 December 2016.

Why we inspected: This inspection took place as part of our planned programme of comprehensive inspections.

Follow up: We will continue to monitor this service according to our inspection schedule.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 5 July 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 5 July 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 5 July 2019

The service was caring.

Details are in our Caring findings below.

Responsive

Good

Updated 5 July 2019

The service was responsive.

Details are in our Responsive findings below.

Well-led

Outstanding

Updated 5 July 2019

The service was extremely well-led.

Details are in our Well-Led findings below.