Archived: Lower Bowshaw View Nursing Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant people did not always feel well-supported, cared for or treated with dignity and respect.

This service scored 62 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider did not listen to or understand people’s needs, views and wishes. Staff did not always respond to people’s needs in the moment or act to minimise any discomfort, concern or distress. One person told us, “I am incontinent as the staff don’t come when I need to go to the toilet.”

People’s care plans did not reflect their current needs; we found contradicting information and lack of detailed risk assessments.

People told us the staff were good and looked after them well. However, the lack of detailed care plans and risk assessments and use of agency staff put people at risk of harm.

There was lack of effective systems in place to ensure staff had the skills, knowledge and support to meet people’s needs. This was being developed at the time of our visit; however, this had been identified previously so had not been embedded into practice or sustained by the provider.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.