You are here

Archived: Clayton House

The provider of this service changed - see new profile

Reports


Inspection carried out on 1 October 2013

During a routine inspection

Before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes. Where people did not have the capacity to consent, the provider acted in accordance with legal requirements.

We found that care was delivered in a person centred way and all needs, risks and preferences were documented.

All residents confirmed that the food was nutritious and tasty. One resident told us;

“I am really spoiled here, I get a choice of one thing or another."

We observed staff to be respectful and kind. There were a variety of activities on offer including access to the internet.

All residents we spoke to made positive comments about the home.

One resident told us "it's very homely here."

A relative told us;

I wouldn't hesitate to recommend it here, I was guilty when he first came but I know he is well looked after. The staff keep us informed, it's like a big family.

Cinder the Dog gave plenty of entertainment to the residents.

We observed many examples of good practice regarding personal care including hand and nail care and assistance with feeding when required.

The provider had appropriate arrangements in place in relation to all aspects of medicines management. Staff had good practice in dealing with medicines.

People were protected from unsafe or unsuitable equipment because the provider had maintained regular checks of all equipment and records confirmed this.

Inspection carried out on 11 October 2012

During a routine inspection

During the visit, we spoke with 11 of the19 people who used the service. As this was a routine visit we asked people about the choices on offer; what the care was like; and what people thought about the staff. All of the people told us that they really liked the home; thought the staff were excellent at their jobs; and felt their care needs were met. They said, “The staff are extremely attentive”, “They are excellent and should get more credit for the way they look after us” and “The staff are very respectful and deal nicely with situations that can be embarrassing.”

From our observations, we found that the care staff supported people in a sensitive manner. Staff discussed people with a sense of genuine warmth and the people told us the home was run much like a large family. We found that staff had a good understanding of how to best meet each person’s care needs. We saw that staff involved people in discussions and always sought their views.

The manager had recently introduced internet access and a number of the people who used the service had set up email accounts so they could keep in touch with their relatives. We also found people enjoyed a range of activities that the activities coordinator constantly facilitated throughout the weekdays.

Inspection carried out on 27 April 2011

During a routine inspection

People that we spoke to during our visit, told us "I'm happy with the care" and "staff are lovely". They said they felt involved in decisions about their care and activities.

People that we spoke to told us the home was kept very clean and fresh. They were happy with their rooms and their décor. One person had just moved to a room on the ground floor, which had increased her independence. At the time of the visit the room was decorated with flags in preparation for the celebrations of the royal wedding.

They also told us “The manager listens to us and asks our opinions. We wanted to celebrate the royal wedding so we are having a bar b que and all friends and relatives are invited to join in with our celebrations”.

Reports under our old system of regulation (including those from before CQC was created)