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Inspection Summary


Overall summary & rating

Good

Updated 10 April 2020

About the service

Tamar House is a residential care home providing personal care for up to 28 people, some of whom are living with dementia. At the time of the inspection 27 people were receiving support.

People’s experience of using this service and what we found

Some people were not able to tell us verbally about their experience of living at Tamar House. Therefore, we observed the interactions between people and the staff supporting them.

Other people and their relatives told us they were happy with the care they received and felt safe living there. One person said; “I’m very safe here” and “Very very happy here!” A relative said; “Can’t speak highly enough of them.” People looked very happy and comfortable with staff supporting them. Staff were caring and spent time chatting with people as they moved around the service.

People's needs were met in an individual and personalised way by staff who were exceptionally kind, caring and responsive to their changing needs. People felt listened to and knew how to raise concerns. The service was responsive and innovative in looking at ways of meeting people’s social needs.

Enough staff who had been recruited safely were available to meet people's needs and we observed staff respecting people's privacy and protecting their dignity.

People were safeguarded from the risk of abuse. People received safe care and treatment from staff who had the knowledge and skills they needed. The environment was safe, with upgrades and redecoration ongoing. People had access to equipment where needed.

People were supported to take medicines safely. Good standards of hygiene were maintained, and people had been helped to receive prompt medical attention when necessary.

People enjoyed the meals and their dietary needs had been catered for. This information was detailed in people's care plans. Staff followed guidance provided to manage people's nutrition and pressure care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff had received appropriate training and support to enable them to carry out their role safely. They received regular supervision to help develop their skills and support them in their role.

Effective governance systems were in place, ensuring people received consistent care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (Published 23 August 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 10 April 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 10 April 2020

The service was effective.

Details are in our effective findings below.

Caring

Outstanding

Updated 10 April 2020

The service was exceptionally caring.

Details are in our caring findings below.

Responsive

Good

Updated 10 April 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 10 April 2020

The service was well-led.

Details are in our well-Led findings below.