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Alina Homecare Stevenage Ltd Good

Inspection Summary


Overall summary & rating

Good

Updated 1 August 2019

About the service

Alina Homecare is a domiciliary care service that provides personal care and support for people living in their own homes. At the time of the inspection 180 people used the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People told us they were satisfied with the care and support they received from Alina Homecare Stevenage. Staff knew how to support people safely and understood how to report any concerns. There were enough staff available to meet people’s needs. The provider had a robust recruitment process which supported the registered manager to recruit staff safely. People’s medicines were managed safely, and people were protected from the risk and spread of infection. The management team shared learning from accidents and incidents with the staff team to help reduce the risk of recurrence.

Staff supported people to eat and drink sufficient amounts to help maintain their health and wellbeing. People were supported to access health and social care services when needed. People’s consent was obtained before staff provided care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us care staff were kind, caring, and respectful. People were involved in developing and reviewing their care plans along with their relatives if appropriate. People said they knew how to raise concerns and we noted the registered manager addressed any feedback in a timely way.

The registered manager undertook regular quality monitoring to help ensure people received a good quality service to meet their needs. People and their relatives said the registered manager was always approachable and available. The staff team worked in partnership with other organisations to ensure good outcomes for people.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 24 January 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 1 August 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 1 August 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 1 August 2019

The service was caring.

Details are in our caring findings below

Responsive

Good

Updated 1 August 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 1 August 2019

The service was well-led.

Details are in our well-Led findings below.