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The Leys Residential Home Good

Inspection Summary

Overall summary & rating


Updated 24 April 2019

About the service:

The Leys accommodates up to 20 older adults in one adapted building. There were 18 people living there at the time of the inspection, most of whom were living with dementia.

What life is like for people using this service:

• People enjoyed living at The Leys and felt safe and reassured by the support they received from staff they knew and liked.

•Staff understood how to protect people from abuse and how to report their concerns. Staff recognised the risks to people's health, safety and well-being and how to support them safely.

•People were supported by sufficient staff when needed.

•Staff recruitment processes included a check of their background to review their suitability to work at the home.

•People received support with their medicines. Regular checks were undertaken to ensure people received the correct support from staff who were competent to support them. Checks also included how the medicines were stored.

•Staff understood and practised infection control techniques.

•The registered manager ensured people's care was based on best practice and staff had the correct training to meet people's needs.

•Training was reviewed to ensure staff training was in line with current best practice.

•Staff were offered guidance and support with supervision and staff meetings.

•People were offered choices at mealtimes and staff understood which people required support and ensured they received this.

•People were supported to attend healthcare appointments. Healthcare professionals were assured that advice was correctly followed by staff and incorporated into people’s care.

•People were treated with dignity and respect and their independence was promoted.

•People and their families were involved in planning their care with support from staff.

•Staff supported people to enjoy a range of activities which reflected people's individual interests.

•People and their families understood how to complain, but felt they had not needed to complain.

•Staff felt supported within their working environment and felt part of a close knit team.

•Staff worked together with the registered manager and registered provider to ensure people's care was continually monitored, reviewed and reflected people's needs.

• The manager and staff worked with other stakeholders to improve people's experience of care.

• We found the service met the characteristics of a "Good" rating in all areas; For more details, please see the full report which is on the CQC website at

Rating at last inspection: Good (Report published March 2016)

Why we inspected: This was a planned inspection based on the rating at the last inspection. The service remained rated Good overall.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received we may inspect sooner.

Inspection areas



Updated 24 April 2019

The service was safe

Details are in our Safe findings below.



Updated 24 April 2019

The service was effective

Details are in our Effective findings below.



Updated 24 April 2019

The service was caring

Details are in our Caring findings below.



Updated 24 April 2019

The service was responsive

Details are in our Responsive findings below.



Updated 24 April 2019

The service was well-led

Details are in our Well-Led findings below.