6 March 2014
During an inspection looking at part of the service
At the time of our inspection there were 10 people residing at Heatherbank. On the day of our inspection we met and spoke with four people who used the service. We also met with the registered owners, three members of staff and the cleaner. Feedback from people who use the service was generally positive. They told us they were happy with the care and support provided at the home and felt the staff who worked there were kind and supportive. One person told us 'I like living here, it's my home. The staff are all very nice and supportive and I enjoy the food'. Another person told us 'I am happy living here, most people are very friendly. The staff are helpful and most of them make time for you'.
Since our last inspection the provider had improved some of the home's quality assurance systems but we remained concerned that accurate and appropriate records were not being maintained. This meant that people were not always protected from the risks of unsafe or inappropriate care and treatment. We also found that the registered provider had not informed the Care Quality Commission of events they were required to notify us about.