You are here

Inspection Summary


Overall summary & rating

Good

Updated 2 August 2017

This inspection was carried out on 4 July 2017 and was unannounced. At their last inspection on 3 November 2015, they were found to be meeting the standards we inspected. At this inspection we found that they had continued to comply with regulations however there were some areas that required improvement.

Westbourne Care Home provides accommodation for up to 27 older people, including people living with dementia. The home is not registered to provide nursing care. At the time of the inspection there were 25 people living there.

The service had a manager who was registered with the Care Quality Commission (CQC). A registered manager is a person who has registered with the CQC to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

People felt safe and staff knew how to report any concerns. People’s individual risks were assessed. However, unexplained injuries required consistent monitoring. People’s medicines were managed safely.

People were supported by sufficient staff. However, recruitment processes needed further development to ensure they were robust. We found that staff felt trained and supported.

People’s ability to make decisions was assessed and the principles of the Mental Capacity Act 2005 were adhered to. Their consent was sought before care was given and they were treated with dignity and respect. People were supported to eat and drink sufficient amounts and there was appropriate access to health and social care professionals.

People or their relatives were involved in their care planning and their confidentiality was promoted. People’s care needs were met and their care plans were clear and up to date. People enjoyed the activities available and were able to enjoy going out into the community.

People and staff were positive about the management of the home. There were quality assurance systems in place. We found that complaints were responded to and feedback was sought.

Inspection areas

Safe

Requires improvement

Updated 2 August 2017

The service was not consistently safe.

People felt safe and staff knew how to report any concerns.

People’s individual risks were assessed. However, unexplained injuries required consistent monitoring.

People were supported by sufficient staff.

Recruitment processes needed further development to ensure they were robust.

Medicines were managed safely.

Effective

Good

Updated 2 August 2017

The service was effective.

People were supported by staff who were trained and felt supported.

People’s ability to make decisions was assessed and the principles of the Mental Capacity Act 2005 were adhered to.

People were supported to eat and drink sufficient amounts.

There was appropriate access to health and social care professionals.

Caring

Good

Updated 2 August 2017

The service was caring.

People were treated with dignity and respect.

People or their relatives were involved in their care planning.

Confidentiality was promoted.

Responsive

Good

Updated 2 August 2017

The service was responsive.

People’s care needs were met.

Care plans were clear and up to date.

Complaints were responded to and feedback was sought.

People enjoyed the activities available.

Well-led

Good

Updated 2 August 2017

The service was well led.

People and staff were positive about the management of the home.

There were quality assurance systems in place.

People had regular access to the community.